Website Chat Component
Website Chat adds an AI-disclosed chat bubble to one connected Website. Visitors can ask questions, share lead details, and receive answers grounded in the knowledge you approve.
Website Chat is a Website Component, not a customer Job. Configure it from the Website page; it does not appear in Jobs and does not create a Job run for each visitor message.
Set up Website Chat
- Open Websites and select the Website.
- Open the Website Chat card.
- Click Set up.
- Set the display name, welcome message, topic, appearance, and allowed Website addresses.
- Add approved Knowledge from the Component’s Knowledge tab.
- Save, turn the Component on, and test the live Website.
The connected Website loads the bubble through TROPIKAL Connect. Do not add browser tokens, permanent keys, or retired identity attributes.
What the owner can manage
- Setup: identity, opening message, topic, appearance, and allowed origins.
- Knowledge: approved text and Website pages the chat may use.
- Conversations: visitor conversations for this Website.
- Tools: customer Jobs the owner explicitly allows Website Chat to start.
- Lifecycle: turn on, pause, or remove from the Website.
Adding a Job as a tool does not turn Website Chat into that Job. It only gives the Component permission to start the selected customer Job when appropriate.
Test after setup
| Test | Expected result |
|---|---|
| Open the Website | One chat bubble appears. |
| Open the bubble | The AI disclosure and welcome message are visible. |
| Ask a known question | The answer uses approved Knowledge. |
| Ask an unrelated question | The Component stays within its configured topic. |
| Check mobile | The chat fits the screen and its controls remain usable. |
Common issues
| Issue | First check |
|---|---|
| Bubble does not appear | Confirm the Website is connected and Website Chat is Active. |
| Answers are weak | Review the Component’s Knowledge and topic instructions. |
| A Job is not available as a tool | Confirm it is a customer Job and explicitly add it from the Component’s Tools tab. |
| Connection failed | Follow Fix Website Chat connection failed. |
| Bubble appears twice | Remove duplicate Connect loaders from the Website. |
Do not put passwords, payment details, private operations notes, or credentials in visitor chat or Component Knowledge.