Connect Developer Troubleshooting
Use this page when a connector installs but Connected Data does not appear or an approved action cannot run.
| Symptom | What to check |
|---|---|
| Package cannot be installed | Confirm the package name, PHP version, framework version, and Composer access. |
| Local admin screen is missing | Confirm the package is installed, enabled, and registered with the host system. |
| Connect button fails | Confirm the current user is an administrator for the website system. |
| No Connected Data appears | Enable Read for at least one business object, then sync again in TROPIKAL. |
| Write is denied | Enable Write for that object and confirm the request uses approved writable fields. |
| Delete is unavailable | Enable Delete for that object. Write does not include Delete. |
| Publish is blocked | Complete the required review or approval step before publishing. |
| Signed request is rejected | Confirm the connector and TROPIKAL are using the same connection state and that the request was not replayed or modified. |
| Chat bubble does not appear | Confirm Chat setup completed and the public page loads the current Connect public-channel asset once. |
| Booking has no times | Confirm both Booking Jobs are active and the Calendar Access and schedule are ready. Do not add placeholder slots. |
| Human check fails | Reload the form and complete the new challenge. A challenge token can be used only once. |
| n2n Rocket operation is missing | The connector may have hidden the operation because the Rocket API path is not safely available for that entity. |
What to Include When Reporting an Issue
Include:
- Connector package name and version.
- Website system and version.
- The visible error message.
- The object and grant you expected to use.
- Approximate time of the failed setup, sync, or action.
Do not include passwords, browser cookies, private credentials, or full request payloads that contain customer data.