Member invoices and Work Pass activation
Your agreed Work Pass package can be invoiced through Wise and shown in TROPIKAL Member. The invoice records the price, expert hours and validity of your package. If your agreement includes TROPIKAL.AI access, it also records that plan and its duration.
This guide covers an individually agreed, invoiced package. The standard card checkout remains a separate way to buy a Work Pass.
Find and download your invoice
- Sign into TROPIKAL Member with the account associated with your package.
- Open Work Passes, then Invoices (Rechnungen in German).
- Check the invoice number, CHF total, payment status, due date and agreed package details.
- Download the invoice PDF. If a Wise payment link was included, it is available while the invoice is open.
The list is tied to your signed-in account. If it says there are no invoices, TROPIKAL may not have recorded one for that account yet. Contact TROPIKAL if you expected an invoice, or if the package details do not match your agreement.
Understand the payment status
| Status | What it means | What to do |
|---|---|---|
| Open | The invoice has been recorded, but full payment has not yet been confirmed by TROPIKAL. Hours and included AI access are not activated by issuing an invoice. | Follow the original invoice’s payment instructions. If you already paid, allow TROPIKAL to check the received payment. |
| Paid | TROPIKAL has confirmed receipt of the full invoiced amount. | Reload Work Passes to see the available hours. Use your agreed AI plan if it was included. |
| Void | The unpaid invoice record has been cancelled in Member. | Ask TROPIKAL for the corrected invoice or next steps before paying. |
Payment confirmation is manual. Paying through Wise does not immediately update the Member status; TROPIKAL must first check the received funds and confirm the payment. Downloading an invoice or opening a payment link does not activate a package.
When hours and AI access start
After full payment is confirmed, your Work Pass hours become available when Member next refreshes your package. Reload Work Passes if necessary.
The agreed Work Pass validity starts from the recorded date and time the payment was received, not from the date the invoice was created. Duration is measured in calendar months. If TROPIKAL confirms payment later, the period still starts from that recorded payment-received date.
Included TROPIKAL.AI access is optional. When included, it starts from the same payment-received date and lasts for its own agreed duration. The Work Pass and AI access periods can be different. Sign into TROPIKAL.AI with the same account to use the included access.
This is a one-time package, not a new recurring subscription. It does not automatically extend another package. When the included AI period ends, that package no longer provides AI access; any other valid access on your account is considered separately.
If something needs correcting
- You paid, but the invoice is still Open: contact TROPIKAL with the invoice number and payment details so the received funds can be checked. Do not pay again just to change the displayed status.
- The invoice is Paid, but hours are missing: reload Work Passes and check that you are using the account associated with the invoice. If the problem remains, contact TROPIKAL.
- AI access is unavailable: check whether your package includes it and whether the agreed period is still active, then check the account you used to sign in.
- You need a partial-payment arrangement, refund or correction: contact TROPIKAL. These are not self-service actions in the invoice list.
Use TROPIKAL support for help. Never send your password or sign-in codes when asking about an invoice.