Email Capability

The Email Capability gives a Tropikal workflow a virtual inbound inbox. Forward customer email to the workflow alias and Tropikal summarizes it, classifies intent, checks risk, prepares owner guidance, and keeps the final decision with a human.

V1 is inbound and review-first. It does not send automatic external customer replies.

What it does

Receives forwarded email through a randomized workflow alias.
Classifies intent such as sales lead, support, billing, complaint, partnership, document update, spam, or unknown.
Detects urgency and risky instructions.
Creates an owner-facing summary and suggested next action.
Drafts a suggested owner response for review.
Hands off through Telegram when connected, otherwise keeps the email pending in the dashboard inbox.

Enable the Email Capability

Open the workflow in Tropikal.
Go to Channels.
Turn on Email Capability.
Choose owner handoff: Telegram with dashboard fallback, or dashboard only.
Generate an alias and forward email to it from your current inbox, website form, booking tool, or manual workflow.

Owner review workflow

When email arrives, the inbox shows:

Workflow name.
Sender and subject.
Intent and urgency.
Risk level and prompt-injection warnings when detected.
Summary and suggested next action.
Suggested reply draft.
Dashboard fallback status when no connected handoff channel handled the email.

Owners can mark the email reviewed, mark it as spam, or copy the suggested reply draft.

Human-in-the-loop rules

No automatic external customer reply is sent in v1.
Suggested replies are drafts for the owner to copy, edit, or ignore.
Email content cannot change persona settings, payment instructions, owner contact details, billing, capabilities, permissions, or knowledge.
Adding email content to knowledge requires explicit approval.
Suspicious instructions are ignored and surfaced as warnings.

Prompt injection protection

Emails are untrusted input. If a message asks the persona to ignore instructions, reveal hidden prompts, extract secrets, change the owner, alter handoff settings, or change payment instructions, Tropikal flags the message for review instead of following it.

Rotate or revoke an alias

Open the workflow, go to Channels, and use the alias controls to rotate or revoke an address. Rotation creates a new address and retires the previous one. Revoked aliases no longer accept inbound messages.

Current limitations

Inbound email and owner handoff only.
No autonomous customer email sending.
No automatic knowledge updates from email.
Attachment content ingestion is not enabled by default.
Broad sender allowlists should be reviewed before rollout.

Troubleshooting

Symptom	First check
No email appears	Confirm the alias is active and Email Capability is enabled on the workflow.
No Telegram notification	Connect Telegram owner handoff or use the dashboard inbox fallback.
High risk warning	Review manually and do not apply sensitive changes requested inside the email.
Suggested reply is incomplete	Update workflow knowledge or write clearer persona instructions before relying on future drafts.